UNITED KINGDOM/EUROPEUpdated 15 days ago

ORDER AND SHIPPING INFO

How long will it take to get my order?

We aim to dispatch orders placed before midday on the same day, however please allow 24-48 hours at busy times of year.

Orders placed outside our Monday to Friday office hours will be dispatched on the next working day.

Once your order has been dispatched, you will receive an email informing you that your order is on its way.

For more information about shipping times and methods, please click here.

I entered my shipping address incorrectly, what can I do?

All orders are immediately sent to the shipping department and processed, we cannot stop the order. If you contact us immediately after placing the order by raising a ticket on our helpdesk we will try to amend the order before it ships.

However, if the order has already been shipped, we will be unable to amend the order.

Can you deliver to my work?

Yes, we can deliver to most addresses.

I've changed my mind, can I cancel my order?

All orders (excluding pre-orders) are immediately sent to the shipping department and processed. As a result, we may not be able to cancel the order before it ships out.

Once an order has been shipped, it cannot be cancelled and you will need to follow the procedures for a return.

I ordered a pre-order item along with other merchandise. Why haven't I received anything?

Where possible, we will ship your order in its entirety. However, if you have ordered several items and part of the order is on pre-order, your order will be held and dispatched once all items on the order become available. Please refer to the product descriptions for release dates.

If you require items that are not on pre-order sooner, please order them separately.

When will I receive my pre-order?

Orders containing pre-ordered items will be dispatched in line with the release date published on the webstore.

Whilst every effort is made to get your order to you by the release date, we are unable to guarantee this for orders outside of the UK.

I have received the wrong item, what should I do?

Please raise a ticket on our helpdesk to let us know. Please include images of what you've received and let us know what product you were expecting.

When do I get charged if I pre-order an item?

Payment is taken when you place the order.

How do I return products for a refund?

You can find out how and where to return items here.

Can I return products for an exchange?

No, as of February 1st 2024 we do not offer an exchange service, but if you are not satisfied with an item you have received, you can return it back to us for a refund using the return instructions provided here.